Player Safety
100cic Responsible Gaming
Gaming at 100cic should always be enjoyable. We provide every member with the tools, information, and support needed to play responsibly and stay in control.
Our Commitment
Playing Smart Is Part of the Game
At 100cic, responsible gaming is not a checkbox or a compliance afterthought. It is a core part of how this platform operates. We believe that online gaming — whether you're at a live baccarat table, spinning through a Megaways slot, or placing a bet on the Malaysia Super League — is at its best when it is recreational, controlled, and enjoyable. The moment it stops being that, something needs to change.
That is why every 100cic account comes with a built-in set of responsible gaming tools — deposit limits, session timers, loss limits, reality checks, and a formal self-exclusion programme. These are not buried in settings or hidden behind a support ticket. They are accessible from within your account, available immediately, and designed to be genuinely useful.
For our Malaysian members across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and beyond — we want 100cic to be a platform you can return to with confidence, knowing that your wellbeing is genuinely prioritised alongside the entertainment we provide.
Self-Exclusion Programme
If you feel that your gambling has stopped being recreational and has begun to cause stress, financial difficulty, or personal harm, 100cic's self-exclusion programme allows you to formally suspend your account immediately — for a defined period or indefinitely.
Self-exclusion is processed promptly. Once active, your account will be suspended, all marketing communications will cease, and re-registration during the exclusion period is prohibited. We take self-exclusion seriously — it is not a feature we want you to need, but it is always there if you do.
To activate self-exclusion, log in to your 100cic account and access the Responsible Gaming section of your account settings, or contact our support team directly.
Self-exclusion requests are processed by our compliance team and take effect immediately upon confirmation. You will receive a written confirmation to your registered email address.
Player Protection Tools
Your Controls, Your 100cic Experience
Deposit Limits
Set daily, weekly, or monthly deposit caps on your 100cic account. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory cooling-off period has elapsed.
Loss Limits
Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, further wagering is paused until the period resets.
Session Time Limits
Set a maximum session duration. 100cic will display a warning as your limit approaches and log you out automatically when the session time is reached.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and the net result of your current session. A simple, effective grounding tool.
Take a Break
If you need a short break from gaming, the "Take a Break" function temporarily suspends access to your account for a period of your choosing — from 24 hours up to several weeks.
Self-Exclusion
For members who need a longer or permanent break, the 100cic self-exclusion programme provides a formal, immediately effective account suspension with support resources included.
Age Policy
Strictly 21 and Above
100cic operates a strict minimum age policy. Registration on the platform is only permitted for individuals who are 21 years of age or older at the time of sign-up. This is not just a legal requirement — it is a commitment we take seriously at every point in the member journey.
Age verification is conducted as part of the standard KYC (Know Your Customer) process. We reserve the right to request documentary proof of age — such as a valid MyKad, passport, or other government-issued ID — at any stage of a member's account lifecycle. Accounts that fail age verification are suspended pending document review, and winnings are withheld until verification is satisfactorily completed.
If you are a parent or guardian and are concerned that a minor in your household may be accessing 100cic, please contact our support team immediately. We will take all reasonable action to investigate and close any underage account promptly.
Warning Signs
Recognising Problem Gambling
Gambling becomes a problem when it moves from recreation to compulsion. Watch for these signs in yourself or someone you know:
- Spending more money on gambling than you can afford to lose
- Gambling to try to recover previous losses ("chasing losses")
- Neglecting work, family, or personal responsibilities due to gaming
- Feeling restless, irritable, or anxious when not gambling
- Hiding your gambling activity from family or friends
- Borrowing money or selling possessions to fund gambling
- Continuing to gamble despite persistent negative consequences
Getting Started
How to Activate Your Responsible Gaming Tools
Log In to Your 100cic Account
Access your account via the 100cic Login page using your registered credentials. All responsible gaming tools are accessible from within the member account area.
Navigate to Account Settings
From your account dashboard, go to the Settings or Responsible Gaming section. You will find all available player protection tools listed clearly in one location.
Set Your Preferred Limits
Choose the tools relevant to your needs — deposit limits, loss limits, session timers, or reality checks. Enter your preferred values and confirm. Limits take effect immediately.
Contact Support If You Need More Help
If you need assistance activating any tool — including self-exclusion — our 24/7 support team is always available. You do not need to explain yourself; simply tell us what you need.
Further Support
You Are Not Alone
If gambling has begun to affect your life, finances, or relationships, please know that support is available. 100cic encourages members who are experiencing difficulty to reach out — both to our internal support team and to independent organisations that specialise in gambling-related assistance.
International gaming regulatory bodies and responsible gaming frameworks — the same frameworks under which 100cic operates — typically publish comprehensive self-help guides, counselling referrals, and financial recovery resources. These are intended specifically for individuals and families affected by problem gambling, and they are confidential.
In Malaysia, counselling and mental health support services are available through government-run community health centres and private counselling organisations in Kuala Lumpur, Petaling Jaya, Penang, and other major cities. If you are unsure where to start, the 100cic support team can point you in the right direction.
100cic Support — 24/7
Available via Live Chat in-platform after login, or via email at [email protected]. No judgement. Completely confidential.
Play Responsibly
Enjoy 100cic — On Your Own Terms
Gaming is entertainment. Set your limits, know your boundaries, and play at 100cic with the confidence that your wellbeing is always part of the equation. Must be 21 or older to participate.
If you feel your gambling is out of control, please use our self-exclusion tool or contact support immediately.