100cic Privacy Policy

Introduction and Scope

1.1 This Privacy Policy ("Policy") describes how 100cic ("we", "us", "our", or "the Platform") collects, uses, stores, discloses, and protects personal information about individuals ("you", "Member", or "Visitor") who access or use the 100cic platform available at https://100cic.net and its associated services.

1.2 By registering an account with 100cic, accessing the platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

1.3 This Policy applies to all personal information collected through the 100cic platform, including information collected via online registration forms, gaming activity, financial transactions, customer support interactions, and your browsing of the platform. It does not apply to third-party websites linked from the 100cic platform.

1.4 This Policy should be read alongside the 100cic Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your relationship with 100cic.

Information We Collect

2.1 Registration Information. When you create a 100cic account, we collect your full legal name, date of birth, residential address, email address, and chosen username. This information is required to verify your identity, comply with Know Your Customer (KYC) obligations, and operate your account.

2.2 Identity Verification Documents. To fulfil regulatory KYC requirements, 100cic may request copies of government-issued identification documents (such as a MyKad, passport, or driver's licence), proof of address, and source-of-funds documentation where applicable.

2.3 Financial Information. We collect payment method details sufficient to process your deposits and withdrawals — including masked payment card information, e-wallet identifiers (such as Touch n Go eWallet or Boost account references), and bank account details provided for withdrawal purposes. 100cic does not store full unmasked card numbers on its servers.

2.4 Gaming Activity Data. We collect records of your gaming sessions, wagers placed, game outcomes, promotional offers redeemed, and transaction history. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.

2.5 Technical and Usage Data. We automatically collect certain technical information when you access the platform, including your IP address, device type and operating system, browser type, session timestamps, pages viewed, and referring URLs. This information assists with security monitoring, platform optimisation, and fraud prevention.

2.6 Communications Data. If you contact 100cic customer support, we retain records of that correspondence — including live chat transcripts, email exchanges, and any information you provide during the interaction.

How We Use Your Information

3.1 100cic uses the personal information we collect for the following primary purposes:

• Account creation, verification, and ongoing management of your 100cic membership;
• Processing deposits, withdrawals, and wagers in Malaysian Ringgit (MYR);
• Complying with KYC, anti-money laundering (AML), and other regulatory obligations;
• Fraud detection, security monitoring, and prevention of unauthorised account access;
• Administering bonuses, promotions, and the 100cic loyalty programme;
• Providing customer support and resolving disputes;
• Responsible gaming monitoring — identifying patterns that may indicate problem gambling behaviour;
• Improving the 100cic platform through aggregated analytics and performance monitoring;
• Sending transactional communications, security alerts, and account notifications;
• Sending marketing communications, where you have provided consent or where a legitimate interest exists.

Legal Basis for Processing

4.1 100cic processes your personal information on the following legal bases:

• Contractual necessity — processing required to fulfil the obligations of your membership agreement with 100cic, including account operation and payment processing;
• Legal obligation — processing required to comply with applicable gaming regulatory requirements, AML legislation, and KYC mandates;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent — processing for marketing communications, where you have provided explicit consent that may be withdrawn at any time.

Disclosure of Your Information

5.1 100cic does not sell, rent, or lease your personal information to third parties for their own marketing purposes.

5.2 We may share your information with the following categories of recipients where necessary:

• Payment processors and financial institutions — to facilitate your deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, Mastercard, and bank transfer channels;
• Identity verification and KYC providers — to conduct mandatory identity checks in accordance with regulatory requirements;
• Game content providers — limited technical data necessary for the operation of specific game products on the 100cic platform;
• Regulatory and law enforcement authorities — where required to do so by applicable law, court order, or gaming authority mandate;
• Fraud prevention and security services — to detect and prevent fraudulent activity affecting 100cic or its Members.

5.3 All third-party service providers engaged by 100cic are contractually required to handle your personal information in accordance with applicable data protection standards and are prohibited from using it for any purpose other than providing the contracted service.

International Data Transfers

6.1 100cic operates under international gaming authority licensing frameworks and may process or store your personal information in jurisdictions outside Malaysia. Where such transfers occur, 100cic ensures that appropriate safeguards are in place — including contractual protections — to maintain a standard of data protection consistent with this Policy.

6.2 By using the 100cic platform, you acknowledge and consent to the transfer of your personal data to servers and processors located outside your country of residence, where such transfers are necessary for the provision of our services.

Data Retention

7.1 100cic retains your personal information for as long as your account is active and for a minimum of five (5) years following account closure, in line with gaming regulatory requirements and AML record-keeping obligations.

7.2 Transaction records, KYC documentation, and correspondence related to regulatory compliance matters may be retained for longer periods where required by applicable law or regulatory instruction.

7.3 Where information is no longer required for any lawful purpose, 100cic will securely delete or anonymise it in accordance with its internal data lifecycle management procedures.

Cookies and Tracking Technologies

8.1 The 100cic platform uses cookies and similar technologies — including local storage and session identifiers — to maintain your login session, remember your preferences, protect your account security, and collect anonymised usage analytics.

8.2 Cookies used by 100cic fall into the following categories:

• Strictly necessary cookies — essential for platform operation, authentication, and session management. Cannot be disabled without affecting core functionality;
• Security cookies — used to detect and prevent fraudulent activity and protect account integrity;
• Analytics cookies — aggregate, anonymised data used to understand platform usage and improve the Member experience. These do not identify you personally.

8.3 You may control non-essential cookies through your browser settings. Note that disabling cookies may impair certain platform functions, including the ability to maintain a login session.

Your Rights and Choices

9.1 Subject to applicable data protection law and regulatory retention requirements, you have the following rights in relation to your personal information held by 100cic:

• Right of access — to request a copy of the personal data 100cic holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to legal retention obligations;
• Right to restrict processing — to request that we limit the use of your data in certain circumstances;
• Right to withdraw consent — to withdraw consent for marketing communications at any time, without affecting the lawfulness of prior processing.

9.2 To exercise any of these rights, please contact 100cic's support team via the contact details in Section 13. We will respond to verified requests within a reasonable timeframe.

Security of Your Information

10.1 100cic implements technical and organisational security measures appropriate to the nature of the data held, including SSL/TLS encryption for all data in transit, access controls limiting personnel access to personal data on a need-to-know basis, and regular security reviews of platform infrastructure.

10.2 While 100cic takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 100cic will notify affected Members in accordance with applicable regulatory requirements.

Children's Privacy

11.1 The 100cic platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal information from individuals under the age of 21. If 100cic becomes aware that a minor has provided personal information, the associated account will be immediately closed and the data deleted, except where retention is required for regulatory or law enforcement purposes.

Changes to This Privacy Policy

12.1 100cic reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Members via the email address on file or through a prominent notice on the platform. The "Last Updated" date at the top of this page reflects the most recent revision.

12.2 Continued use of the 100cic platform following notification of changes to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

Contact and Data Enquiries

13.1 For any questions, access requests, correction requests, or complaints relating to the handling of your personal data by 100cic, please contact our support and compliance team. All data enquiries should include your registered username and a clear description of your request.

13.2 Contact: [email protected] — available 24 hours a day, 7 days a week. Formal data protection requests may take longer to process than standard support queries.